*Our Return Promise:*
At vichi hair& skincare, we take pride in the quality of our products and are committed to ensuring our customers are completely satisfied with their purchases. If for any reason you are not entirely pleased with a product you bought from us, we invite you to review our return policy below.
*Return Period*:
* Products can be returned within [30] days of the original purchase date.
*Conditions for Return*:
* Items must be in their original, unused condition with all labels and tags attached.
* Products must be in their original packaging.
* A receipt or proof of purchase is required.
*Non-returnable Items*:
Please note that certain items cannot be returned due to their nature unless they are defective or damaged:
* Customized or personalized items
* Downloadable software products
* Some health and personal care items
* Final sale items
*Returns Process*:
1. Contact us: Before returning an item, please reach out to our customer support team at vichirymes@mail.co.uk to initiate the return process.
2. Prepare the package: Securely pack the item(s) in their original packaging along with all accessories, freebies, and paperwork.
3. Attach return label: If applicable, attach the prepaid return label to the outside of the box. If you do not have a prepaid label, please send the package to Valley view,north road,leigh woods. Bristol Uk. Post code.. BS8 3PL.
4. Ship the item: Drop off the package at any authorized shipping carrier. [Optionally, you could specify the carrier you prefer or any instructions related to the shipment.]
*Refunds*:
Upon receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 2days from the receipt of your item to process your refund. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
*Exchanges*:
If you need to exchange an item for the same item or a different size/color, send us an email at vichirymes@mail.co.uk and send your item to: Valley view,north road,leigh woods. Bristol Uk. Post code.. BS8 3PL.
*Shipping Costs*:
* You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or incorrect. Shipping costs are non-refundable.
* If you receive a refund, the cost of return shipping will be deducted from your refund.
*Contact Us:*
If you have any questions on how to return your item to us, contact us at vichirymes@mail.co.uk.
